c88 casino
Privacy Policy

c88 casino ("we", "us", "our", "the Platform") operates the online casino and sports betting services available at c88casino.app. For the purposes of this Privacy Policy, c88 casino is the data controller responsible for the personal information you provide when you register, log in, deposit funds, or otherwise interact with our services.

c88 casino is designed and operated primarily for players in Pakistan. All financial transactions are conducted in Pakistani Rupees (PKR). Our platform is accessible via web browser and does not require a dedicated app download, though users may access c88 casino through their mobile browser as they would any other site.

If you have questions about how c88 casino handles your personal data, you can contact our Data Support Team directly. Contact details are provided in Section 12 of this Policy.

2.1 Registration Data. When you create a c88 casino account, we collect: your full legal name, date of birth, gender, Pakistani mobile number, email address, and the city you reside in. This data is used to create and manage your account and to verify that you meet the minimum age requirement of 18 years.

2.2 Identity Verification Data. As part of our Know Your Customer (KYC) process, c88 casino may request copies of your CNIC (Computerised National Identity Card), passport, driving licence, or other government-issued identity documents. We may also request proof of address documents such as utility bills or bank statements dated within 90 days.

2.3 Financial Data. To process PKR deposits and withdrawals, we collect information about your payment methods. This includes your Easypaisa or JazzCash mobile number, SadaPay wallet identifier, or bank account details for HBL, UBL, or MCB Bank transfers. We do not store full bank card numbers on our servers. Payment processing is handled by regulated payment service providers.

2.4 Transactional Data. We maintain records of all deposits, withdrawals, bets placed, games played, bonus claims, and account adjustments. This data is used to manage your PKR balance, resolve disputes, and comply with financial record-keeping requirements.

2.5 Technical & Device Data. When you access c88 casino, we automatically collect technical data including your IP address, browser type and version, operating system, device type, screen resolution, and the pages you visit. This data is used for security monitoring, fraud prevention, and improving platform performance.

2.6 Communications Data. If you contact c88 casino via live chat or email, we retain records of those communications for quality assurance, training, and dispute resolution purposes.

c88 casino uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and securing your c88 casino account, including processing your login credentials and managing your PKR balance.
• Payment processing: Facilitating deposits via Easypaisa, JazzCash, SadaPay, and bank transfers, and processing withdrawal requests back to your registered payment methods.
• Identity and age verification: Confirming that you are who you say you are, that you meet the 18+ age requirement, and that your payment methods belong to you.
• Fraud and security monitoring: Detecting and preventing unauthorised account access, bonus abuse, money laundering, and other forms of prohibited activity described in our Terms & Conditions.
• Responsible gaming compliance: Monitoring gameplay patterns to identify potential problem gambling behaviour and, where appropriate, intervening with responsible gaming tools such as deposit limits or session time-outs.
• Customer support: Responding to your queries, investigating complaints, and providing account assistance via live chat and email.
• Legal and regulatory compliance: Meeting our obligations under applicable anti-money laundering, gaming regulation, and data protection laws.
• Platform improvement: Analysing anonymised usage data to understand how players interact with c88 casino and improve the platform's performance and game offering.
• Marketing communications: Sending you relevant promotional offers and bonus information, where you have opted in to receive such communications. You can opt out at any time.

c88 casino processes your personal data on the following legal grounds:

• Contract performance: Processing is necessary to fulfil the agreement between you and c88 casino — specifically to maintain your account, process PKR transactions, and provide the gaming services you have signed up for.
• Legal obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and financial record-keeping obligations.
• Legitimate interests: Processing is necessary for c88 casino's legitimate business interests, including fraud prevention, security monitoring, platform analytics, and responsible gaming oversight — provided these interests do not override your fundamental privacy rights.
• Consent: Where c88 casino relies on your consent (for example, for marketing email communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

5.1 Payment Service Providers. To process PKR deposits and withdrawals, c88 casino shares necessary financial and identity data with licensed payment service providers, including Easypaisa, JazzCash, SadaPay, and banking partners such as HBL, UBL, and MCB Bank. These providers process your data strictly in accordance with their own privacy policies and applicable financial regulations.

5.2 Identity Verification Partners. c88 casino may use third-party KYC and identity verification services to verify your identity and age. These providers process your identity documents securely and are contractually bound to use your data only for verification purposes.

5.3 Technology and Infrastructure Providers. Our platform relies on third-party cloud hosting, database, and analytics providers to operate. These providers act as data processors and only process your data under our instruction and in accordance with agreed data processing terms.

5.4 Legal and Regulatory Authorities. c88 casino will disclose personal data to law enforcement, regulatory authorities, or courts where we are legally required to do so — for example, in response to a valid court order, an anti-money laundering investigation, or a regulatory audit.

5.5 What We Do Not Do. c88 casino does not sell, rent, or trade your personal data to third-party advertising networks, data brokers, or marketers. We do not share your data with other gambling operators or affiliate networks for targeting purposes.

6.1 What Are Cookies. Cookies are small text files stored on your device when you visit a website. c88 casino uses cookies and similar tracking technologies to enable core platform functionality, remember your preferences, maintain your login session, and analyse how players use the platform.

6.2 Types of Cookies We Use.

• Essential cookies: Required for the c88 casino platform to function. These cannot be disabled without breaking core features like login sessions and account navigation.
• Functional cookies: Remember your preferences, such as your chosen language, display settings, and recently played games.
• Analytics cookies: Collect anonymised data about how players navigate c88 casino, which games are most popular, and where users drop off in registration flows. This data helps us improve the platform.
• Security cookies: Help detect unusual login behaviour, fraudulent activity, and potential account takeover attempts.

6.3 Managing Cookies. You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will prevent you from logging in or using core c88 casino features. Most modern browsers, including those commonly used on Pakistani mobile devices, provide clear controls for managing cookie preferences.

c88 casino retains your personal data for as long as your account remains active and for a defined period after account closure, as required by applicable law and internal policy. The following retention guidelines apply:

• Account and identity data: Retained for a minimum of 5 years after account closure to comply with anti-money laundering and financial record-keeping regulations.
• Transaction records: All PKR deposit, withdrawal, and betting records are retained for a minimum of 5 years after the transaction date.
• KYC documents: Identity verification documents are retained for a minimum of 5 years following the end of the business relationship.
• Support communications: Live chat and email records are retained for 24 months from the date of the interaction, unless a longer period is required for ongoing dispute resolution.
• Technical and analytics data: Anonymised analytics data may be retained indefinitely. Identifiable technical data such as IP logs is retained for 12 months.

When data is no longer required, c88 casino will securely delete or anonymise it so that it can no longer be associated with your identity.

c88 casino implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption: All data transmitted between your device and c88 casino — including login credentials and payment information — is encrypted in transit using SSL/TLS protocols.
• Data encryption at rest: Sensitive data including identity documents and financial records is encrypted when stored on our servers.
• Access controls: Internal access to personal data is restricted to authorised c88 casino staff on a need-to-know basis. Staff with access to personal data are bound by confidentiality obligations.
• Two-factor authentication: c88 casino supports SMS-based one-time PIN (OTP) verification to protect your account from unauthorised access.
• Fraud detection systems: Automated systems continuously monitor account activity for unusual patterns that may indicate fraud, account takeover, or misuse.
• Regular security reviews: c88 casino conducts periodic internal reviews of data security practices and systems.

Despite these measures, no internet-based platform can guarantee absolute security. If you suspect that your c88 casino account has been compromised, please contact our support team immediately.

As a c88 casino player, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team with your account details and a description of your request.

• Right of access: You may request a copy of the personal data c88 casino holds about you.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: In certain circumstances, you may request that c88 casino delete your personal data. This right is subject to legal retention obligations — for example, transaction records required under anti-money laundering law cannot be deleted on request.
• Right to restrict processing: You may request that c88 casino pause the processing of your data in certain circumstances, for example while a dispute is being investigated.
• Right to data portability: Where processing is based on your consent or contract performance, you may request that we provide your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where c88 casino relies on your consent to process your data (such as for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.
• Right to object: You may object to processing based on c88 casino's legitimate interests, including profiling for responsible gaming purposes, where you have grounds relating to your particular situation.

c88 casino will respond to all data rights requests within 30 days of receipt. Where a request is complex or numerous, we may extend this by a further 60 days, in which case we will inform you of the extension and the reason.

c88 casino is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we discover that personal data has been collected from a minor, we will immediately suspend the associated account, delete or anonymise all related data, and, where applicable, notify the relevant authorities.

If you are a parent or guardian and believe that a minor in your household has registered with c88 casino, please contact our support team immediately. We take underage access seriously and will act promptly on any report of this nature.

We strongly recommend that parents and guardians use parental control software to restrict access to gambling websites on devices that may be used by minors. A number of free and paid parental control tools are available for Android and iOS devices commonly used in Pakistan.

c88 casino may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players by:

• Posting an updated version of this Privacy Policy on the c88 casino website with a revised effective date.
• Sending an email notification to the address associated with your account, where the changes are material and affect your rights or how your data is used.
• Displaying an on-site banner or notification when you next log in to c88 casino, drawing your attention to the updated policy.

Your continued use of c88 casino after a Privacy Policy update constitutes your acceptance of the revised terms. If you do not agree with a material change, you should contact our support team or close your account.

If you have questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy-related complaint, please contact c88 casino using the channels below:

• Live Chat Support: Available 24/7 through your logged-in c88 casino account dashboard. This is the fastest route for urgent data queries.
• Email: [email protected] — please include "Privacy Request" or "Data Complaint" in the subject line so that your message is directed to the appropriate team. This is a plain text address and is not a clickable link.
• Response commitment: c88 casino will acknowledge all privacy-related enquiries within 3 business days and will provide a substantive response within 30 days.

If you are not satisfied with how c88 casino has handled your privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. c88 casino will cooperate fully with any formal investigation by a competent authority.